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Customer Service / Technical Support

If you have billing website related questions, or are experiencing technical issues, please contact our customer service department through one of the channels listed below. One of our on-site representatives will be happy to assist you.

Phone: phone1 / 704.529.1600


Email: [email protected]
[email protected]

Customer Service is available:
Mon-Fri 10AM-8PM Eastern Time

Additionally, you may reach us via our Live Person Chat client.

Customer Service
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VR Settings
Phone Screen Height (mm):
(The longer length, rendering area only)
Viewing Device Lense Distance (mm):
(Center to center width, Google Cardboard=64, Viewmaster VR=61)
Screen Horizontal Offset (mm):
(When in portrait mode)
Screen Vertical Offset (mm):
(When in portrait mode)
Field of View (Degrees 30-120):
(Only used for 360° content)
Use Barrel Video:
(Only on non 360°, non fisheye content)
Play VR
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